1 Eligibility for Refunds
Refund Applicable
Refunds are issued only under the following conditions:
Kitchen Closure or Operational Issues
If the kitchen is forced to close due to:
- Gas/power failure
- Staff shortage
- Equipment malfunction
- Emergency situations
- Any unavoidable issue
All affected orders will be refunded automatically.
Delivery Not Completed
A refund will be issued if:
- The order was not delivered due to our fault
- Delivery was canceled by management
- Driver could not deliver because of internal operational failure
Canceled Meals (With Time Rules)
If the user cancels an order within the allowed cancellation time, a full refund will be processed to the wallet.
Subscription Meal Refund (Special Conditions)
Subscribers may get a refund when:
- Biryani, Mutton, or Prawn Meal extra charge is not acceptable
- The subscriber willingly cancels the meal before cutoff time
- Kitchen closes for a day (subscription extended or refunded accordingly)
2 Non-Refundable Situations
No Refund
Refunds will NOT be provided in the following cases:
- Cancellation after cutoff time:
• Breakfast/Lunch: After 10:30 PM (previous night)
• Dinner: After 10:00 AM (same day) - Customer unavailable to receive food (but delivery reached location).
- Wrong address, unreachable phone, or location error from the customer.
- Taste preferences or dislikes of food:
• If you disliked the item
• If you cannot consume quantity
(Users must edit/remove items before checkout.) - Customized meals (unless allowed; special meals may have cancellation charges).
- Restaurant menu items once preparation has started (usually after 10 minutes).
- Issues due to weather, traffic, or unavoidable delays (30–45 min).
3 Wallet & Payment Refunds
Refund to Wallet
Most refunds are credited back to the in-app wallet automatically.
The wallet balance can be used for:
- Future tiffin meals
- À-la-carte items
- Restaurant items
- Subscription plans
Bank Refunds (If Required)
Bank refund may be approved only when:
- User permanently stops using the app
- Final settlement is requested
- Valid ID and bank details are shared
⏱ Processing time: 5–7 working days
4 Order Modification Refund Policy
- Editing an order after checkout is limited to location, packaging, and à-la-carte changes.
- For other corrections, the user must cancel and reorder within allowed time.
- If wrong items/quantities were chosen by the user, no refund will be issued.
5 Wrong or Missing Items
Evidence Required
Refunds or replacements apply only when:
- Wrong item is delivered
- An item is missing
- Photo/video proof is provided within 15 minutes of delivery
⚠️ Important: No refund without proper evidence.
6 Subscription-Specific Refund Rules
- No refund for unused subscription days unless the kitchen closes.
- Subscription cannot be paused.
- Automatically placed orders must be canceled before the cutoff time.
- Extra charge items (Biryani/Mutton/Prawn) — refund only if user rejects charges and cancels in time.
7 Technical & Payment Failures
Technical Issues
Refunds will be processed if:
- Money was deducted but order not placed
- Double payment occurred
Provide:
- Transaction ID
- Payment screenshot
Refund to Wallet: 24–48 hours
Refund to Bank: 3–5 days
8 Final Decision Rights
Management reserves the right to:
- Approve or deny refunds
- Investigate suspicious refund requests
- Modify this policy anytime
9 Contact for Refund Support
For refund-related queries, contact us:
📱 WhatsApp Support:
+91 8436151608
+91 8436151608
📧 Email:
acanilovesall@gmail.com
acanilovesall@gmail.com
