1 Information We Collect
Personal Information (Provided by You)
We may collect the following personal details during registration or while using the app:
- Full Name
- WhatsApp Number
- Calling Number
- Email Address
- Delivery Location URL
- Full Address
- Uploaded Images (Home/Office/Apartment Exterior)
- Profile Photo (if provided)
Order & Transaction Information
- Order history (tiffin, subscription, à-la-carte, restaurant items)
- Wallet balance, payments, recharge history
- Subscription details
- Delivery preferences
- Complaint or support messages (WhatsApp or in-app)
Device & Usage Information
We may automatically collect:
- Device type
- IP address
- App usage data
- Browser type
- Operating system
- Log files and analytics
- Location (if location permission is granted)
2 How We Use Your Information
Provide & Manage Services
- Create accounts
- Process bookings and subscriptions
- Deliver meals to your location
- Manage wallet & payments
Improve User Experience
- Personalize menus
- Improve app performance
- Fix technical issues
Communication
- Send order updates
- Reply to WhatsApp queries
- Inform users about delays, cancellations, offers
Safety & Verification
- Verify addresses
- Prevent fraud and unauthorized access
- Monitor service misuse
3 How We Store & Protect Your Data
We use strong security measures to protect your personal information:
- Encrypted data storage
- Restricted access to sensitive records
- Firewall and secure server systems
- Regular security checks
4 Sharing Your Information
We only share information with:
Delivery Partners
- Name
- Location
- Contact Number (if required)
To ensure your food is delivered correctly.
Payment Gateways
- Wallet recharge details
- Transaction information
These partners follow strict confidentiality rules.
Legal Authorities (If Required)
We may share data if required by:
- Court order
- Law enforcement
- Fraud investigation
- Prevention of suspicious activity
5 Your Rights
You have the right to:
👁️ View Data
View your personal data
✏️ Update Info
Update your profile information
🗑️ Delete Account
Request removal of your account
🔒 Limit Permissions
Limit certain permissions (location, notifications)
📧 Refuse Marketing
Refuse marketing messages
For any of these actions, contact us via WhatsApp support.
6 Data Retention
We retain your information for:
- As long as your account remains active
- As long as needed to provide services
- A reasonable period for legal or accounting purposes
You may request account deletion anytime.
7 Use of Images & Location
- Uploaded images (Home/Office) are used only for delivery verification.
- Location access is used only for accurate delivery and not shared for marketing.
- We do not track you in real-time except to confirm delivery location.
8 Cookies & Tracking Technologies
We may use:
- Cookies
- Analytics tools
- Device identifiers
These help in:
- Faster app loading
- Saving preferences
- Improving performance
You may disable cookies via your device/browser settings.
9 Third-Party Links
The app may contain links to:
- Payment pages
- External websites
10 Children's Privacy
- Our service is not intended for children under 13.
- We do not knowingly collect information from minors.
11 Policy Updates
We may update this Privacy Policy occasionally.
When updated, we will:
- Post the new version on the app/website
- Notify you if required
Continued use of the service means you accept the updated policy.
12 Contact Us
For privacy concerns or data-related queries, contact us:
+91 8436151608
acanilovesall@gmail.com
